FAQ

How long will it take for my product to arrive?

If you have purchased a digital product

eg a self study program/course/meditation you will receive an email shorty after your purchase with the download link. Please download this onto your computer to keep the program forever as the email link will expire after 7 days.

If you have purchased an Illuminate Distance Session

Please allow 10 business days (Mon-Fri NZ time) to receive this via email - through a google drive file.

For the Inner Alchemy Mentorship

You will hear from Hayley within 72 hours to arrange a time suitable for the live sessions.

If you have filled out the form to be on the waitlist Hayley will contact you when spots open up. 

Physical Products

We deliver physical products in New Zealand Only! Orders will be processed and dispatched in 1-3 business days (Mon- Fri excluding public holidays).

Shipping may take 2- 4 business days once dispatched (Mon- Fri excluding public holidays).

Please note: Shipping times are an estimate only.

Can I track my order?

Yes you can! We use NZ Post. You will receive your tracking number via email from NZ Post once it has been scanned by the couriers, so please allow 2-4 days to receive this. You can also pop your track and trace number in here: https://www.nzpost.co.nz/tools/tracking  (if nothing is showing up your order may not of been scanned yet so check back later on!)

Can I change my order after it has been processed?

No unfortunately not, we cannot change or cancel your order – so be sure you have ordered what you want and provided the correct delivery details.

Can I receive a tax invoice / receipt?

Yes! We send tax invoice/receipts upon request, if you would like on please email hellohayleyzammit@gmail.com and allow 72 hours to receive it. GST 15% will be added at checkout to all New Zealand Residents, if you live overseas you will not be charged tax.

Do you offer returns or refunds?

Due to the nature of the product we do not accept returns, refunds or exchanges. Please note that all our products can vary from batch to batch, due to being handmade and being from the earth.

How do I look after my botanical smoke stick?

As you continue to use your botanical smoke stick you will reach the string and it will burn. You can pull the string down lower and tie it around the middle/ halfway so the bundle of foliage is still held together but is not in the way of the flames. 

My order hasn’t arrived?

hayleyzammit.com is not responsible for the item once it has been dispatched and is with the courier. It is your responsibility to provide the correct delivery details. You can track your order via your tracking number or contact NZ Post if you have any inquiries.